Delivery & Returns
Here at ID Lube, we know you might not want your mum or Margaret next door knowing about your delivery of 6 gallons of lubricant. Rest assured that we deliver with discretion, regardless of where your parcel is going to.
We deliver all our products in plain, unbranded packaging with no content description on the outside labelling.
We pack your parcel carefully so that it’s safe and secure with no leakage.
…Basically, no one will know.
Think of ID Lube as a reliable pal. There for you when you need us most.
We aim to dispatch all completed orders received before 3pm Monday – Friday (Excluding Bank holidays) the same day. Orders placed after 3pm, during Bank Holidays or over the weekend will be dispatched the next working day.
Deliveries within the UK
We offer three main delivery options for UK customers. Depending on the delivery option you select during the checkout process your order will be sent by either Royal Mail or Interlink Express.
|Second Class||2-3 Working Days||£2.25|
|Royal Mail Tracked 48||3-5 Working Days||£3.95|
Guaranteed Next Day Delivery
Special Delivery Before 1pm
(Excluding Bank Holidays) with Special Delivery selected.
|Special Delivery - Saturday (up to 500g)
Order must be placed before 3PM Friday
UK Mainland Only
Free second class delivery is offered on all orders over £24.99
All European deliveries will be shipped using Royal Mail services. Prices for all European deliveries will be dependent on the items ordered, taking into consideration the size and weight of the packaging. The website will provide a shipping cost at the checkout for all European items before payment is taken from the customer.
International, Worldwide Deliveries
All international and worldwide deliveries will be shipped using Interlink services. Prices for all international and worldwide deliveries will be dependent on the items ordered, taking into consideration the size and weight of the packaging. The website will provide a shipping cost at the checkout for all international and worldwide items before payment is taken from the customer.
We hope you’ll be very happy with the products you purchase from our online store (and even happier after using them!)
In the event that you are not happy with any product that you have purchased from us, you can return it within 30 days after the original purchase date and get a full refund. Please bear in mind that the item must not be used (no thank you!) and must be returned in the state you received it – unopened and in the original packaging.
If you are unhappy with your purchase, simply contact a member of our lovely customer services team on 01636 703454 or email email@example.com. We will provide you with a returns form to complete and return with your order.
Once your purchase has been safely returned to us, someone from the ID Lubricants team will be in touch by email to notify you that your refund has been processed. You will be refunded directly back to the original payment card. Please expect the money to be refunded within 14 days of us receiving the product.